Support

Write to support@suninnova.com. One person reads it, so expect a reply within a couple of days. Include the email address of your Outlay account and, for bugs, what you did and what you saw.

Common questions

How do I delete my account?

In the app: Settings → Delete account, at the bottom. It asks twice, then everything is gone, immediately. Details are in the privacy policy. If you cannot get into the app, email us from the address on your account and we will delete it for you.

How do I get my data out?

An export in the app is on the way. Until then, email us and we will send your entries as a CSV file.

I entered an amount in another currency. What happens?

You enter the exchange rate once; the app remembers it and prefills it next time. Every report counts the entry at the converted amount, which you can change on the entry itself.

Where are the notifications?

Settings → Notifications. The evening reminder only fires when the inbox has something waiting; the morning summary says what yesterday and the month look like so far. Both need notification permission for Outlay in iOS Settings.

Can two people use one Outlay?

Yes. Create a second workspace in Settings → Workspaces and invite the other person by email. Each of you keeps a personal workspace too.

Found a bug?

Tell us what you did, what happened, and what you expected. A screenshot helps. We ship fixes often, so check for an update first.